Features of Innovative Personnel Management of Service Companies in the Period of Implementation of Organizational Changes
Keywords:
service sphere, formation and development of professional competences, emotional stability, labor quality assessment, innovative training system.Abstract
In the conditions of development and improvement of management systems in
organizations of the service sector, the requirements to the quality of labor and the
qualification of personnel are increasing, which is an essential condition for achieving
competitive advantages. The relevance of the research of the features of innovative
personnel management in the service sector is determined by the growing role of this
industry in the modern economy. Based on the use of theoretical and empirical methods,
conditions and mechanisms for the formation of an innovative system of training /
development of personnel at service enterprises were identified. The paper substantiates
the priority tasks of personnel management in the context of the basic concepts of
organizational change. As a result of the study, a program to improve the skills and
trainings for employees of service enterprises, taking into account the characteristics of
their work activities, was developed. An author's two-component model for estimating investment in human capital is proposed, which reflects the personal development of
employees