Public Policy in Improving Institutional Performance

Abstract

Public policy has been carried out in an effort to fix the bureaucracy. Bureaucracy is identical with the procedure twisted, there is no certainty of time, expensive fees, and attitude of the officers who are not friendly to the community. The bad stigma of public service like this does not seem to change that meaningful. Bureaucracy and public officials seem to preserve culture and power, rather than developing a new culture of service to society. The World Bank survey results (2015) indicate that Indonesia Public Service Indices are still in the order of 109 out of 180 countries. World Bank released the 2018 Ease of Doing Business (EoDB) Indonesia report. As a result, from 190 countries, Indonesia has again risen from 91st to 72nd in Doing Business Report 2018. East Java Provincial Government Education and Training Agency has implemented policy changes that are implemented in bureaucratic reform and have resulted in changes in public service to the public. Therefore this paper explores how far public policy in bureaucratic reform has been done at East Java Provincial Government Education and Training Agency. Through qualitative method of narrative research which can describe a policy process in bureaucracy reform. The results obtained that the Index of participants' satisfaction of Education and Training (Diklat) on the Provincial Government Training Board of East Java on the Training of Apparatus Training which is measured through the survey by distributing the questionnaire of monitoring and evaluation of the training implementation to the direct training participants as the training user and implemented at the end of the training. Based on the feedback given by the participants shows the realization of the index value obtained from the target performance of 2017 by 81 with the realization of 80.48 and the achievement of 99.36%.